Reviewing Einstein's Accomplishments

When Domino's Pizza first started advertising its 20 minute pitching guarantee, it was with the hope that it would win the partnership new customers. The friendship did not expect to be stressful to win lawsuits as well.

Hundreds of claims have been filed against the pizza maker by motorists and others who allege that their injuries were caused by company cedey drivers. They contend that Domino's tell of delivery indoors 30 minutes encouraged company drivers to speed and drive negligently or recklessly. (Georgia Trial Lawyer's Association)

Since the delivery drivers had no control over the distance required to deliver the pizza, nor the time required to prepare it, to insist that they deliver it within 30 was an unreasonable expectation.

At first the company responded by modifying the promotion in 1984. The commercials were modified to restrict the guar

http://www.gtla.org/public/news/dominos.html

http://www.saturn.

com/aboutus2/ scholar/pdf/Full_Student_Pac

Employees were handpicked to work in a flexible environment. A pay-structure that relied hard on bonuses was exchanged for a no-layoff policy. Decision- make was decentralized, so employees had a chance in the profitability and the power to influence its outcome. Most significantly of all, the contract they eventually wrote focused on the processes of decision making and conflict resolution rather than rules and regulations. Saturn sought to help the unionisation process along as well as it could so that management could negotiate in advance an agreement that was good to them as well as to the employees.

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